This Refund & Payment Policy ("Policy") is part of the Terms of Service of Byte Optimizer LLC ("Byte Optimizer," "we," "our," or "us") and governs payment terms, refunds, and cancellations for all Services. Capitalized terms not defined herein have the meanings given to them in the Terms of Service.

OnScanner product policy. OnScanner also has a product-level Refund Policy published at onscanner.com/refund-policy. Where the two documents address OnScanner purchases, the product-level policy controls; this Policy continues to govern everything else, including Professional Services engagements.

1. Payment Terms

1.1 Currency. All fees are quoted and payable in United States Dollars (USD) unless otherwise agreed in writing.

1.2 Accepted Payment Methods. We accept the following payment methods through our secure payment processor (Stripe):

• Major credit and debit cards (Visa, Mastercard, American Express, Discover);
• ACH bank transfers (for invoiced engagements);
• Wire transfers (available as an option for Professional Services engagements over $5,000).

1.3 Invoicing. For Professional Services and certain enterprise SaaS plans, Byte Optimizer may issue invoices with Net 30 payment terms unless otherwise specified in the Statement of Work. Late payments are subject to interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance.

1.4 Taxes. All fees are exclusive of applicable taxes. You are responsible for all sales tax, value-added tax (VAT), goods and services tax (GST), withholding tax, and any other taxes or government charges imposed in connection with your purchase of the Services, except for taxes based on Byte Optimizer's net income. If Byte Optimizer is required to collect or remit any such taxes, they will be added to your invoice.

1.5 Price Changes. Byte Optimizer reserves the right to change pricing for the Services at any time. For active Subscriptions, price changes will take effect at the beginning of the next billing cycle. We will provide at least thirty (30) days' notice of any price increase.

1.6 Auto-Renewal. All OnScanner Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected at purchase) using the payment method on file. The renewal charge equals the price in effect at the time of renewal, subject to the notice requirements in Section 1.5. To prevent the next renewal, you must cancel through the Portal before the renewal date (see Section 2.1). Subscriptions purchased through an annual plan auto-renew for another twelve-month term unless cancelled before the renewal date.

2. OnScanner (SaaS) Refund Policy

2.1 Monthly Subscriptions & Cancellation

Self-Serve Cancellation (Portal). You may cancel your monthly Subscription at any time through the Portal. Self-serve cancellation only stops the next auto-renewal, your Subscription remains active through the end of the current billing period, and you retain full access to OnScanner during that time. No partial-month refunds are issued for self-serve cancellations.

Reactivation. A self-serve cancellation can be undone through the Portal at any time before the period ends. Reactivation restores auto-renewal at the regular price.

Mid-Period Refunds, Immediate Termination, & Billing Disputes. The Portal does not handle the following, you must email support@byteoptimizer.com from your Account email, and our team will review case-by-case:

• Refund of the current month's fee after you've used the service;
• Immediate Account closure with refund of unused time;
• Billing errors, duplicate charges, or unauthorized charges;
• Hardship, accidental purchase, or wrong-account purchase claims.

Refund decisions in these cases are made at Byte Optimizer's discretion and based on the specifics of the request, scan-credit consumption to date, and time elapsed in the billing period. Approved refunds are processed to the original payment method.

2.2 Annual Subscriptions

• Within 30 days of purchase: You may cancel for a full refund of the annual Subscription fee, provided you have not consumed more than 10% of your plan's scan allowance.
• After 30 days: Refunds are prorated based on the number of full, unused months remaining in the annual term.
• Cancellation takes effect immediately. Access to OnScanner will continue until the end of the current billing period or prorated period, as applicable.

2.3 One-Time Scan Purchases

• One-time scan purchases are non-refundable once the scan has been initiated (i.e., once the scan has begun processing against the Target).
• If a scan has not yet been initiated, you may request a full refund within 12 hours of purchase.

2.4 Service Failure

If OnScanner fails to complete a scan due to a confirmed technical issue on our end (e.g., platform outage, system error), you are entitled to one of the following, at your choice:

• A replacement scan credit added to your Account; or
• A full refund of the affected scan.

Service failure claims must be reported within seven (7) days of the scan date. Byte Optimizer will investigate and respond within five (5) business days. Service failures do not include scans that fail due to Target-side issues (e.g., Target is unreachable, blocks our scanner, or requires authentication not provided).

2.5 Credit Purchases & Auto-Topup

OnScanner uses a credit-based scan model. Credits may be added to an Account through one-time credit purchases, included recurring allotments under a Subscription plan, or auto-topup. The following terms apply:

• One-time credit purchases are non-refundable once the credits have been added to the Account balance, regardless of whether the credits have been spent. Refunds before credits are applied (e.g., immediate cancellation of an in-flight checkout) may be requested through support within twenty-four (24) hours of purchase.
• Subscription-included credits are reset, partially rolled over, or carried forward at the start of each billing cycle according to your plan's specific rollover rules as displayed in the Portal at purchase. Cancelled Subscriptions forfeit any subscription-included credits at the end of the current billing period.
• Free Starter credits issued to new Accounts on the free tier expire 30 days after issuance and are not refundable or transferable.
• Auto-Topup. When auto-topup is enabled in the Portal, Byte Optimizer charges your default payment method off-session whenever your credit balance falls below the threshold you have configured. Auto-topup can be disabled at any time through the Portal. Disabling it stops future auto-topup charges immediately but does not refund prior charges. Auto-topup charges are governed by the same non-refundable-once-applied rule above.
• Disputing an auto-topup charge. If you believe an auto-topup charge was made in error or you intended to disable auto-topup before the charge, you must email support@byteoptimizer.com within seven (7) days of the charge. Disputes raised after seven days are not eligible for refund.
• Account closure. Unused purchased credits are forfeited on Account closure and are not converted to refunds, except where required by applicable law.

3. Professional Services Refund Policy

Due to the labor-intensive nature of manual penetration testing, compliance consulting, and other Professional Services, different refund terms apply.

3.1 Deposits & Retainers

Upfront deposits or retainers required to schedule a Professional Services engagement are non-refundable once the project scheduling has been confirmed and resources have been allocated. The deposit amount and terms will be specified in the applicable Statement of Work.

3.2 Cancellation by Client

If you cancel a Professional Services engagement after the SOW has been signed, the following refund schedule applies to the total engagement fee (excluding the non-refundable deposit):

Cancellation Timing	Cancellation Fee	Refund
More than 7 business days before scheduled start	25% of remaining engagement fee	75% of remaining engagement fee
7 or fewer business days before scheduled start	50% of remaining engagement fee	50% of remaining engagement fee
After engagement has started	100% of engagement fee (no refund)	No refund fees for work completed and resources allocated are non-refundable

Cancellation requests must be submitted in writing to support@byteoptimizer.com.

3.3 Results-Based Refund Disclaimer

No refunds will be issued based on the nature, quantity, or severity of findings (or lack thereof) in a penetration test, security assessment, or compliance review. You are paying for the expertise, time, and effort of our security professionals not for a guaranteed number of vulnerabilities or a specific outcome. A test that finds no critical vulnerabilities has still provided value by confirming the security posture of the Target.

3.4 Service Satisfaction & Remediation

If you believe there was a deficiency in the Professional Services provided, you must contact us within seven (7) days of the final report or deliverable. We will review your concerns and, if a deficiency is confirmed, may offer one or more of the following remedies at our discretion:

• Additional testing or re-testing at no cost;
• Additional consultation hours at no cost;
• Revision of deliverables to address identified deficiencies;
• A partial credit toward future Services.

This remediation process is your exclusive remedy for service quality concerns related to Professional Services. Claims not raised within the seven-day window are waived.

3.5 Cancellation by Byte Optimizer

Byte Optimizer reserves the right to cancel a Professional Services engagement if:

• You fail to provide required authorization, access, or cooperation;
• We discover that the engagement may involve unauthorized testing or illegal activity;
• Force majeure events prevent us from performing the Services.

If Byte Optimizer cancels an engagement through no fault of the Client, we will refund the unused portion of fees paid, including the deposit.

4. Disputes & Chargebacks

4.1 Contact Us First. If you have a billing dispute, we strongly encourage you to contact us at support@byteoptimizer.com before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving billing issues fairly and promptly, typically within five (5) business days. Refund requests, immediate-termination requests, and billing disputes are handled by our support team not the self-serve Portal to ensure proper review.

4.2 Unauthorized Chargebacks. If you initiate a chargeback or payment dispute without first contacting Byte Optimizer to attempt resolution, or if a chargeback is determined to be fraudulent or without merit, Byte Optimizer reserves the right to:

• Immediately suspend or terminate your Account and access to all Services;
• Pursue recovery of the disputed amount, plus any chargeback fees incurred by Byte Optimizer;
• Report the dispute to credit agencies or fraud prevention services; and
• Pursue legal action if warranted.

4.3 Good Faith Disputes. We understand that legitimate billing errors can occur. If you contact us in good faith and a billing error is confirmed, we will promptly issue a correction or refund as appropriate.

5. How to Request a Refund

To request a refund or discuss a billing concern, please contact our billing department:

• Email: support@byteoptimizer.com
• Subject Line: Include "Refund Request" and your order or invoice number

Please include the following information in your request:

• Your full name and company name (if applicable);
• The email address associated with your Account;
• The order number, invoice number, or Subscription ID;
• The Service for which you are requesting a refund;
• The reason for your refund request.

We will acknowledge your request within two (2) business days and provide a resolution within five (5) business days. Approved refunds will be processed to the original payment method and may take 5–10 business days to appear on your statement, depending on your financial institution.

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This Refund & Payment Policy is subject to the Terms of Service. In the event of a conflict between this Policy and an individual Statement of Work, the terms of the Statement of Work shall prevail for that specific engagement.